Privacy Policy

Privacy Policy 

Effective Date: [03/08/2025]

This Privacy Policy describes how [3dcpstores.co.za] ("we", "us", or "our") collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013, and other applicable laws.



1. Personal Information We Collect
1.1. We collect personal information when you:
  - Register an account.
  - Place an order.
  - Contact customer service.
  - Subscribe to newsletters.
  - Interact with our website (including via cookies).

1.2. This may include:
  - Name, surname, contact details (email, phone number).
  - Billing and delivery addresses.
  - Payment details (processed securely by third-party gateways).
  - IP address, browser information, and device identifiers.



2. Legal Grounds for Processing
2.1. We process personal information based on:
  - Your consent (e.g., marketing communications).
  - Contractual necessity (e.g., order fulfillment).
  - Legal obligations (e.g., tax and regulatory compliance).
  - Legitimate business interests (e.g., fraud prevention, service improvement).



3. Consent
3.1. By interacting with our services, you consent to the collection and processing of your personal information as described.
3.2. You may withdraw your consent at any time by contacting: [support@3dcpstore.co.za].
3.3. Withdrawal of consent does not affect lawful processing prior to withdrawal.



4. Use of Personal Information
4.1. We use your information to:
  - Process and deliver orders.
  - Provide customer support.
  - Communicate with you regarding updates, promotions (if consented).
  - Improve our services and website performance.
  - Comply with legal and regulatory requirements.



5. Disclosure of Information
5.1. We may disclose your personal information:
  - To third-party service providers who assist in delivering our services (e.g., payment processors, couriers).
  - If required by law, subpoena, or legal process.
  - In the event of a business sale, merger, or acquisition (subject to confidentiality).

5.2. We ensure all third parties are bound by confidentiality agreements and provide data protection standards equivalent to or higher than those required by POPIA.

5.3. Cross-Border Transfers: Personal data may be transferred to jurisdictions outside South Africa. We will only transfer data to countries that offer adequate data protection or with your explicit consent.



6. Data Subject Rights
You have the right to:
  - Access personal information we hold about you.
  - Correct or update your information.
  - Request deletion of your information (where lawful).
  - Object to processing for direct marketing purposes.
  - Lodge a complaint with the Information Regulator (https://www.justice.gov.za/inforeg/).

Requests can be made via email at: [support@3dcpstore.co.za].



7. Data Security
7.1. We implement appropriate technical and organizational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
7.2. Payment data is encrypted (SSL & AES-256) and handled in compliance with PCI-DSS standards.
7.3. While we strive to protect your data, no method of transmission over the Internet is 100% secure. By using our services, you accept this risk.



8. Cookies & Tracking
8.1. We use cookies to enhance user experience and for analytical purposes.
8.2. You will be given a clear choice to accept or reject non-essential cookies upon visiting our site.
8.3. Essential cookies necessary for the website’s functionality cannot be disabled.



9. Age of Consent
9.1. By using this site, you confirm that you are of legal age in South Africa (18 years or older), or you have provided consent on behalf of a minor dependent.



10. Data Retention
10.1. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
10.2. Non-essential personal data will be deleted upon request unless retention is legally mandated.



11. Limitation of Liability
11.1. We shall not be liable for any direct or indirect damages arising from unauthorized access, loss, or misuse of personal information, provided we have adhered to reasonable security practices as required by law.



12. Changes to this Privacy Policy
12.1. We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.
12.2. Material changes will be communicated via email or site notification.



13. Contact Information
If you have any questions or concerns regarding this policy, please contact:
[3DCPStores]
Email: support@3dcpstore.co.za
Telephone: [0618165052/0823316706]



Information Regulator of South Africa
Website: https://www.justice.gov.za/inforeg/


This policy is designed to protect both the privacy of our customers and the legitimate interests of our business in compliance with South African law.